The City of Savannah’s Plan is a self-funded group health plan.  Quantum Health provides the coordination of benefits, and HPI is the claims administrator. The primary Preferred Provider Organization (PPO) Network for the City of Savannah is The Care Network (TCN) which utilizes the St. Joseph’s / Candler Clinics and Hospitals.

Contact Information

Care Coordinators

Healthcare can be confusing, Quantum Care Coordinators are here to make it easier. Turn to the Care Coordinators for help with items such as:

• Understand Benefits
• Find a Provider
• Claims / Bills Concerns
• Patient Advocacy
• Nurse Support
• Get a New Medical Card
• And Much More

Members may contact a Quantum Health Care Coordinators, Monday - Friday from 8:30 AM to 10:00 PM, to help with any questions about benefits. Care Coordinators can also help find a provider, order a new ID card, and even transfer to a nurse for questions about treatment plan.

Visit the Quantum Health Member Portal at: www.CityOfSavannahHealthPlan.com or download the Quantum Health App at Apple iOS App or Google Play App to access health plan benefits, ID cards, provider listings, chat with a care coordinator and more. 

Medical Plan Benefits Summary

The City offers two medical plan options, PLUS and BASIC. Both plans include free preventive care services (with in-network providers only) and a four-tier prescription drug plan. 

Medical Monthly Rates Effective 1/1/2026

In-Network Urgent Care Centers

Urgent care clinics are well-prepared to handle a wide array of pressing, but not life-threatening, health issues. The centers provide numerous services which includes stitches, X-rays, lab work, splinting, casts, shots, and assist with diagnosing colds, infections, allergic reactions, asthma and more. St. Joseph's / Candler Urgent Care Centers, from Georgia Emergency Associates is your in-network urgent care provider. 

Urgent care co-pays are $15.00 (Plus Plan) or $20.00 (Basic Plan)

If a member or the member's dependent(s) are experiencing a non-emergent medical issue, consider visiting a St. Joseph’s / Candler Urgent Care Center. Most centers are open on evenings and weekends. To find a location go to www.sjcurgentcare.com.

Member Health Resources

Find information about conditions such as high blood pressure and type 2 diabetes HERE. Information on this page does not provide medical guidance. Contact a medical provider for questions about personal health.

Prescription Drug Coverage

VytlOne is the City of Savannah pharmacy drug provider; prescriptions may be filled at most retail pharmacies (Kroger, Wal-Mart, CVS, Walgreens, etc.) or by mail order.   The formulary medication list offers a wide selection of clinically-sound, cost-effective generic and brand-name prescription drugs. The co-pay at in-network pharmacies is determined by the tier on which the prescription is placed (Tier 1, Tier 2, Tier 3, or Tier 4 / specialty drugs.) 

Contact Information

Save on Mail Order / 90-day Prescriptions

VytlOne Pharmacy offers a convenient, cost effective way to order prescribed long-term medications for delivery to member's home through VytlOne Pharmacy. Medications obtained through mail order are limited to a 90-day supply. To maximize savings, ask the provider to provide a prescription for 90-day supply with refills up to one year. Once VytlOne Pharmacy receives the prescription, refills can easily be obtained.

Register with VytlOne Pharmacy - Home Delivery

• Call: Contact VytlOne Pharmacy at 800.687.8629 to speak with a Member Advocate who will help activate the mail order account. Hours of operation are Monday - Friday 7am-9pm, Saturday 8am-6pm, Sunday 9am-5pm CST.
• Online: Visit www.CityOfSavannahHealthPlan.com to activate the member mail order account. Register and link the patient profile with first name, date of birth, member ID number and group number (located on the medical ID card).
• Click how to guide for assistance with the home delivery member portal.

For more information visit Pharmacy page

FAQs:

How Do I Get a Replacement ID Card?

• Call: 866.360.7926 Care Coordinators by Quantum Health
• Online: www.CityOfSavannahHealthPlan.com
• Download medical card HERE
• Update mailing address HERE

Why is There a Medical Bill? 

All members and dependents will receive an Explanation of Benefits (EOB) from HPI for the processing of all medical claims or you may access on www.CityOfSavannahHealthPlan.com.  Review all EOBs before paying a bill from a provider to ensure the claim has been processed with the insurance.  For assistance or answer question(s) about a claim, contact the Care Coordinators at 866.360.7926.  

Why does a Prescription Require a Pre-Authorization (PA) ? 

Prescriptions for certain medications require a PA, also known as a coverage review, to ensure the drug is safe, clinically appropriate and cost effective for medical condition. The review uses both formulary and clinical guidelines to determine if the plan will pay for certain medicines. If prescription requires a PA, the member's Primary Care Provider (PCP) must submit a request for coverage review for approval. All PA's are good for 12 months, and must be renewed for coverage.