Pharmacy

VytlOne is the City of Savannah pharmacy drug provider; prescriptions may be filled at most retail pharmacies (Kroger, Wal-Mart, CVS, Walgreens, etc.) or by mail order. The formulary medication list offers a wide selection of clinically-sound, cost-effective generic and brand-name prescription drugs. The co-pay at in-network pharmacies is determined by the tier on which the prescription is placed (Tier 1, Tier 2, Tier 3, or Tier 4 / specialty drugs.)

Who is VytlOne

Since 1991, VytlOne has provided outstanding pharmacy benefits for members and dependents. We are here to help manage prescriptions safely and cost-effectively and are dedicated to providing the best customer service anytime needed.

Award-Winning Service – Easily manage pharmacy benefits with 24/7/365 support. VytlOne provides an exceptional member services team allowing members to engage via phone, email, or chat to best fit members' needs.
All Access Member Portal – The online member portal is a convenient way to locate participating pharmacies, check prescription drug coverage and costs, and more.
Prescription Savings – With VytlOne, members receive access to copay and discount savings opportunities through our various programs.

How Can VytlOne Help You

The Member Advocates are available 24 hours a day and 7 days a week. A Member Advocate can answer benefit questions that include: coverage, copay quotes, deductibles and out of pocket amounts, prior authorization required medications, quantity limits and more. Trained Member Advocates can assist members with processing claims and will gladly call pharmacy to help their staff with prescription claims. VytlOne also provides the status of medication prior authorizations (PA). Members needing help to a network pharmacy, call a VytlOne Member Advocate.

Contact Information

VytlOne Customer Service	800.687.0707
VytlOne Member Portal	www.CityOfSavannahHealthPlan.com Login How-To Guide
VytlOne Home Delivery Order Pharmacy	800.687.8629
VytlOne Specialty Pharmacy	866.629.6779

Medical Card Sample with Pharmacy Coverage Information

Prescription Drug Coverage Copay

Save on 90 Day Prescriptions / Home Delivery

VytlOne Pharmacy offers a convenient, cost effective way to order prescribed long-term medications for delivery to member's home through VytlOne Pharmacy. Medications obtained through mail order are limited to a 90-day supply. To maximize savings, ask the provider to provide a prescription for 90-day supply with refills up to one year. Once VytlOne Pharmacy receives the prescription, refills can easily be obtained.

Register with VytlOne Pharmacy - Home Delivery

Call: Contact VytlOne Pharmacy at 800.687.8629 to speak with a Member Advocate who will help activate the mail order account. Hours of operation are Monday - Friday 7am-9pm, Saturday 8am-6pm, Sunday 9am-5pm CST.
Online: Visit www.CityOfSavannahHealthPlan.com to activate the member mail order account. Register and link the patient profile with first name, date of birth, member ID number and group number (located on the medical ID card).
Click how to guide for assistance with the home delivery member portal.

Helpful Information and Tools

FAQs

Why Does Prescription Require a Pre-Authorization?

Prescriptions for certain medications require a prior authorization, also known as a coverage review, to ensure the drug is safe, clinically appropriate and cost effective for member's condition. The review uses both formulary and clinical guidelines to determine if the plan will pay for certain medicines. If prescription requires a prior authorization, the provider must submit a request for coverage review for approval.

Can Flexible Spending Account (FSA) Pay for Prescriptions?

FSA funds may be used for prescriptions, as well as over-the-counter medicines with a prescriber's prescription or letter of medical necessity. Reimbursements for insulin are allowed without a prescription. FSAs may also be used to cover costs of medical equipment such as crutches, bandages, and diagnostic devices including blood testing devices. For the list of eligible expenses view BRi's Eligible Expense Reference List.

VytlOne Copay Solutions

VytlOne helps to enroll members in copay assistance programs that may be available for eligible specialty medications filled through VytlOne Pharmacy. Our pharmacy staff proactively contacts members that are receiving eligible medications where manufacturer coupon programs may be available and will help them to enroll with their consent. Members do not need to contact VytlOne regarding the program.

Dynamic Discounts

Dynamic Discounts, powered by Sempre Health, improves medication adherence by rewarding members with lower copays when they exhibit good behaviors, like filling chronic disease prescriptions consistently and on time. This program can be used wherever members choose to fill their scripts. Eligible therapy classes include diabetes, asthma/COPD, and anticoagulants/blood thinners. If a member qualifies for the program, they’ll receive a welcome letter from Sempre Health with instructions on how to enroll. Members do not need to contact VytlOne regarding the program.