Trouble paying your utility bill because of COVID-19? CARES Act funding could be available to help. Call 211 Monday through Friday from 8:30 a.m. to 5 p.m. for more information. Apply online at: www.savannahga.gov/caresact. Must be a city of Savannah resident to qualify.
Our regular hours are Monday-Friday, 8:15 a.m. to 5 p.m. For assistance with your account, please contact the Utility Services Customer Service at (912) 651-6460 or visit our office location in the Coastal Georgia Center at 305 Fahm St., Savannah, GA 31401. Please note: our lobby is currently closed to customers, but a self-service station is located just outside our front doors. Learn more about our lobby closure.
A deposit may be required when requesting service. Personal identifying information may be requested to establish service or to make changes to an existing account, including stopping service.