The City of Savannah understands that our customers may occasionally fall behind on their bills. We offer arrangements to help you get caught up and back on track with on-time payment. Terms for payment arrangements can be found below. For more information on starting a payment arrangement, please contact us at (912) 651-6460.
If you are a low-income senior or disabled resident, please review the Community Assistance document for more information on programs which may qualify you for a utility bill discount or further assistance.
Customers should note the following before entering into a payment arrangement:
- Short Term Agreement (30 day maximum): This payment option allows the customer to maintain utility services during an extended amount of time. The past due balance will become due within a period not to exceed 30 days from arrangement date. No other arrangements can be made until the account is paid to a zero balance. No more than two (2) short term agreements will be permitted on an account within a 12 month period.
- Long Term Agreement/Installment Plan (Written; 180 day maximum): The payment option allows the customer to enter into a written agreement to keep service on while paying the agreed upon portion of the past due amount, along with any new utility bills as they become due.
- Failure to keep any portion of the verbal or written arrangement will terminate the arrangement and the customer will not be eligible for another payment arrangement.
- Customers in a payment arrangement will be responsible for paying their arranged payments IN ADDITION TO their regular bimonthly bills.
|Past Due Balance||Minimum Down Payment||Arrangement Terms|
|$1 - $149||0%||Additional 30 Days|
|$150 - $250||20%||60 Days|
|$251 - $500||25%||120 Days|
|$501 - $800||30%||180 Days|
|$801 - $1250||40%||180 Days|
|$1251 or more||50%||180 Days|