I need help paying my water bill. Where can I find assistance?

Low income seniors and disabled residents should review the Help to Our Community web page for information on that discount program.

Additionally, throughout the area there are agencies that may provide services to members of the community experiencing hardships. With the help of counseling and advocacy programs, citizens are able to connect with the assistance that is needed. Due to limited funding and eligibility requirements, program acceptance is not guaranteed. Please refer to our listing of Local Resources for Utility Bill Assistance.

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1. I have excellent credit. Why do I need to pay a deposit?
2. When do I get my deposit back?
3. Can I pay my bill online?
4. I have a balance on my account but I am moving. Do I need to pay this balance?
5. I need help paying my water bill. Where can I find assistance?
6. What is my due date?
7. Why can’t I receive my bill on the same day every other month?
8. I haven’t gotten a bill, why is that?
9. Where is my bar code on my bill and will this number remain the same?
10. When will my trash be picked up?
11. Do you offer any bill discounts?
12. When will my water be turned on?
13. How often is my meter read?
14. How do you read the water meter?
15. Why is my usage estimated?
16. My bill seems high, why is that?
17. My meter box is full of water. Do I have a leak?
18. How can I determine if I have a leak?
19. Do you offer bill adjustment when someone has had a leak?
20. Do you offer bill adjustment on sewer charges for filling a swimming pool?
21. What is a "back-bill"?
22. When will my water be cut off?
23. I made a payment arrangement; will I still be charged a late fee?
24. How much of my past due amount must I pay to start a payment arrangement?
25. My service was disconnected and I made the required payment. When will my water be turned back on?