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Food trucks and push carts must pay an annual fee of $150 and submit an application for Mobile Food Service Unit (MFSU) Location Approval to the zoning office if they are interested in public property sites, private property sites, or both. After obtaining zoning location approval, they must obtain permits for their Base of Operation and their food truck from the Georgia Department of Public Health prior to operation. They must also obtain a Business Tax Certificate (a.k.a. business license) from the City Revenue Department. For more information, visit this link:
Typical timeframe to obtain a Business Location Approval on average is 7 to 10 business days. The business use/zoning classification, a change of business use/occupancy, the volume of applications received all factor in the processing timeframe. Note: If a building/trade permit or a site development permit is required your BLA will be pending the completion of those permits and a certificate of occupancy(CO) or a certificate of completion(CC) is obtained
2) Determine what water and sewer fees would need to be paid for the proposed location. Contact Water & Sewer Planning & Engineering at (912) 651-6573.
3) Contact the Revenue Department at (912) 651-6450 to understand the requirements for your type of business, which could include professional licenses, health department approval, background checks, certificate from the agricultural department, etc., depending on the type of business. Business Approval Process Brochure
Applications are also available from the Clerk of Council's office in City Hall, the City of Savannah Development Services Department located at 5515 Abercorn Street, and the Metropolitan Planning Commission (MPC) located at 110 East State Street. Zoning Board of Appeals (ZBA) application
While generally accurate, you should not rely on that information when entering into any contractual obligations. Please call the City of Savannah Zoning office at (912) 651-6530 and speak to a zoning inspector to verify the correct information before signing any agreements. SAGIS Help Document
No. The Department of Cemeteries does not provide tours; however, tours are available through private tour companies. Additionally, the Bonaventure Historical Society offers free tours on the weekend of the second Sunday of each month. The Bonaventure Historical Society also offers a brochure containing points and people of interest in Bonaventure Cemetery. The brochure is available for a donation in the Bonaventure Cemetery Administration Office.
Zoning Petitions filing fee of $170.00. All other petitions at no cost.
2. Zone X Shaded or X-500: (Moderate Risk) This area is projected to have a foot of water standing if experience a storm intensity of a small hurricane. Flood insurance is strongly encouraged to be purchased at a preferred rate and the finish floor elevation to be constructed at least two feet above the highest adjacent finished grade.
Below Areas within the Special Flood Hazard Area (SFHA) - High Risk or 100 year Floodplain Design Flood Elevation (DFE): is the elevation based on the Base Flood Elevation (BFE) plus required freeboard. Savannah has a one foot free board requirement.
3. Zone A, AE, AH & A0• Finish floor or bottom of the lowest wooden floor joist to be at or above the Base Flood Elevation (BFE) plus one foot freeboard. . • Hydrostatic Vents are required if have a crawl space or garage below the DFE.• Flood resistant materials shall be used below the DFE.• Bottom of exterior A/C unit and bottom of all duct work, plus generators and natural gas must be above DFE.• Elevation Certificates (EC): two submissions of an EC are required. + “Under Construction” EC is required to be submitted once the lowest finish floor has been set to verify the lowest floor elevation. No additional inspections can be completed until the EC has been submitted and reviewed by the Floodplain manager. + “Finish Construction” EC is required to record the lowest habitable finish floor, garages floor, a/c units, hydrostatic vents, and fuel tanks servicing the dwelling. Note the Finish Construction EC is required prior to releasing of power and Certificate of Occupancy.• New construction and additions must provide a “No Adverse Impact” letter from a Georgia licensed engineer certifying the match of compensatory storage. 4. Zone VE (Velocity Zone)• Materials requirement and Elevation Certificates: Same as above AE & AH.• Cannot bring Fill onto the site.• Cannot have reinforced parking slabs.• Must have the bottom of the lowest horizontal structural member at or above the DFE.• Must have Georgia licensed engineer design and certify “as-built” of the foundation, freedom of obstruction, and breakaway walls.• Submit and record with the deed a “Non Conversion” letter stating that the area below the main structure will not be converted into a habitable space.• Hydrostatic vents are not permitted – enclosures require BREAKAWAY WALLS only.• New construction and additions must provide a “No Adverse Impact” letter from a Georgia licensed engineer certifying the match of compensatory.• Storage Flood insurance rates increase dramatically for enclosures larger than 300 square feet.
The A, AH and AE Zones are the flood zones which are common in Savannah. These areas are in the “High Risk” area and are prone to flood with rising water in both the 100 year and the 500 year storms. Structures have a 1% annual chance of flooding and a 26% chance of flooding over the life of a 30-year mortgage. An unnumbered “A” zone means that no Base Flood Elevation (BFE) above Sea Level has yet been determined. “AE” means a base flood elevation has been determined. For example, “AE-15" means that the lowest finished floor elevation of the structure must be at or above 15 NAVD 1988 because that is where the predicted flood water will rise. Zone AH indicated shallow flooding, usually in the form of a pond, with an average depth ranging from 1 to 3 feet. All new construction must be constructed above the designed base flood elevation (DBFE). Also, in this zone the “50% rule” applies.
The VE Zones are the most dangerous flood zones. VE zones are in the “High Risk” area and will experience rising waters, severe winds and wave action greater than three feet. Homes in this area are on the south side of Savannah along the Forest and Vernon Rivers. To protect against wave scouring and frontal velocity, structures must be elevated so that the lowest horizontal structural member (floor joist) is above the designed base flood elevation (DBFE). Such construction usually means placing the structure on piles (pilings), and these pilings must also be anchored to resist flotation, collapse and lateral movement due to the combination effects of wind and water loading forces of the 100 year storm. A registered professional engineer or architect must develop, review and certify the structural design, specifications and plans. The 50% Rule also applies here too.
The Coastal A Zone: is a term that is used to draw a distinction between coastal V zones and inland A Zones, and to highlight similarities between V Zones and A Zones in coastal areas. A building in this area is subject to breaking wave heights between 2.9 feet and 1.5 feet. Building damage in Coastal A Zones is consistent with those observed in V Zones, not riverine A Zones. The City has not mapped the Coastal A zone at this time.
To request City services, please call 3-1-1 or complete the online customer service e-Request form.
Visit the Staff Directory to find all department contact information for the City of Savannah. To request City services, call 3-1-1 or use our online form at savannahga.gov/311.
For a list of items to be completed before a CO can be issued, view the “Commercial Building Project Closeout Checklist”. Commercial Building Project Closeout Checklist
No. Savannah's public library branches are part of the Live Oak Public Library system. The main public library branch is Bull Street Public Library, located at 2002 Bull Street.
The Municipal Archives is open to the public for research. However, you must arrange a research appointment before coming to the Municipal Archives in City Hall. If you do not have an appointment, we cannot guarantee that staff will be available to assist you. To make a research appointment, please contact the Archivist through
One of the main functions of the Municipal Archives is to preserve the records of the City of Savannah government. Therefore, we maintain archival records of the Savannah City Council and of the City's operating bureaus and departments. We also maintain publications produced by and/or for the City of Savannah. For more information on our collections, please see
For more information about the Business Tax Certificate and Article Y, please contact the Revenue Department at 651-6451. Business & Alcohol Regulations
A Business Tax Certificate application can be obtained at the Revenue Department. Business hours are Monday - Friday, 8:15am - 5:00pm (with the exception of holidays). For more information about the Business Tax Certificate application process, please contact the Revenue Department at 651-6451.
A request to inspect or copy records may be made either orally or in writing. For purposes of documenting and clarifying the scope and timing of the request, it is a better practice to make the request in writing. Requests for public records from the City of Savannah can be made using the Public Records Request form. Public Records Request Form
A permit fee is also charged for all permits. The all-inclusive building permit fee for building additions, renovations and new construction will be determined by the cost of construction. If a project only includes a single trade, you may pay a fee for a trade permit. If two or more trades are involved, an all-inclusive building permit may be requested. The cost for either is based on the cost of construction.
The Plan Review Fee is paid at the time of application, and the Permit Fee is paid at the time the permit is issued.
See the document “Building Permit & Plan Review Fees” for the actual fees. Building Permit & Plan Review Fees
Please note that if the electrical permit is part of an all-inclusive building permit, then the fees are paid at the time that the building permit is issued.
See the document “Building Permit & Plan Review Fees”. Building Permit & Plan Review Fees
Please note that if the mechanical permit is part of an all-inclusive building permit, then the fees are paid at the time that the building permit is issued.
Please note that if the plumbing permit is part of an all-inclusive building permit, then the fees are paid at the time that the building permit is issued.
Refer to www.savannahga.gov under Development, Site Development Permits for more information. See below process flow chart. Site Development Permit Process Flow Chart
Refer to www.savannahga.gov under Development, Site Development Permits for more information.
The city collects two development fees for a Site Development Permit: 1) The Site Plan Review Fee, and 2) the Erosion Control Fee. These fees can be paid either by check, or through the City’s online permit tracking system, eTRAC, once a permit application has been received and the fees have been invoiced through eTRAC. The Site Plan Review fee is payable at the beginning of the review process. The Erosion Control Fee is payable after the City Engineer’s approval of the plans and before the preconstruction meeting can be scheduled. Additional fees may be charged by certain departments (water and sewer, traffic engineering, park and tree, etc...) during the development process. Development Services Fees
Once the site plans for a project are approved by the City Engineer, a Preconstruction meeting (“Precon”) is scheduled by the consultant/engineer. The land disturbance permit is issued by the site inspector at the Precon.
1. Completion Bond – Needed to ensure completion of any punchlist items remaining from the site work final inspection as well as acceptance of as-built drawings. This bond is for commercial projects only and has a 12 month, automatically renewing term. 2. Utility Warranty Bond – Needed to provide a 14-month warranty for all new publicly maintained infrastructure, as well as work within the public right-of-way. Bond must be provided in the amount of 10% of the total cost of the publicly maintained improvements, and has a 14 month, automatically renewing term. 3. Landscape Warranty Bond – Needed to ensure required landscaping and trees are maintained during the 2 year warranty period. This bond has a 24 month, automatically renewing term (26 months is recommended to avoid potential renewal fees). 4. Construction Bond – Needed prior to the recording of a subdivision plat when the new subdivision requires additional infrastructure to serve new lots. Visit the Project Closeout Requirements web page, “Bonding Requirements” on www.savannahga.gov, for more information. Project Closeout- Bonding Requirements
1. Cash/check 2. Surety Bond 3. Letter of Credit
Visit the Project Closeout Requirements web page, “Bonding Requirements” on www.savannahga.gov, for guides for bonds and letters of credit to ensureproper language. Guides for Bonds and Letters of Credit
1. Completion Bond – Will be returned upon acceptance of as-built documents and completion of any punchlist items. 2. Utility Warranty Bond – Will be returned upon successful completion of the 1 year Utility Warranty Inspection. 3. Landscape Warranty Bond – Will be returned upon successful completion of 2 year Landscape Warranty Inspection 4. Construction Bond – The bond is reduced to 50% of the total value of the infrastructure, upon provisional acceptance. The remaining 50% is released upon final acceptance of infrastructure.
Contact Development Services at (912)651-6510 for more information.
For information regarding City demolition and/or new construction projects, please contact the Development Services Department at (912) 651-6510 or visit their website at www.savannahga.gov, search "development services".
You can reschedule one time only unless you are in contempt of court. This can be done by phone or in person. DUI’s will need to get approval from the district attorney’s office. If you need an extension to hire an attorney we can reschedule for you.
No. All trials in Recorder’s Court are bench trials. Bench trials are trials in which evidence is presented to a judge, and in which the judge renders a verdict. However, if you desire a jury trial you can send your case up to state court as long as it is not a local ordinance.
Yes. However, not all tickets can be paid online as some require a mandatory court appearance.You can go to savannahga.gov to pay your fine.
Yes. The court accepts Visa, MasterCard and debit cards. The court also accepts cash, money orders and certified checks.
The judge will review the proof of insurance on your court date. You do not have to appear in court; however, if the proof is not accepted by the judge, you will be notified of a new court date.
If the vehicle you were driving was not insured, you must appear in court on your court date.
If the vehicle you were driving is covered by a "fleet policy", you must appear in court and present the insurance card to the judge and to testify that the vehicle is covered by the policy referenced on the card.
View the Georgia Points System See O.C.G.A. 40-5-57 for complete code. You can call the DMV at 678-413-8400
If you are licensed by another state, contact the licensing authority of that state. The Recorder’s Court of Chatham County has notified the Georgia Department of Motor Vehicle Safety that you failed to appear before the court to answer to the charges alleged by the officer issuing you a citation. As a result, the Georgia Department of Motor Vehicle Safety may have suspended your driving privileges. This suspension will remain active until the Department receives notice from the Court that you have met all sanctions imposed by the Court. If you are licensed by another state, contact the licensing authority of that state. Once you satisfy the sanctions imposed by the Court, you will be given the “Defendant’s Receipt” (pink receipt) of the suspension notice. If you are licensed by the State of Georgia, you must present this copy to the Georgia Department of Motor Vehicle Safety. You can do this by taking this receipt to your local Driver's License Office. If you are licensed by another state, contact the licensing authority of that state. As a result of this suspension, the Georgia Department of Motor Vehicle Safety requires that you pay a reinstatement fee before your driving privileges will be reinstated. The Court will notify the Georgia Department of Motor Vehicle Safety that you have satisfied all sanctions imposed. However, the reinstatement process will move faster if take your “Defendant’s Receipt” to the Department of Motor Vehicle Safety or local Driver's License Office.
If you are licensed by another state, contact the licensing authority of that state. If you have any questions regarding your driving privileges you should contact:
Savannah Office 1117 Eisenhower Dr. Savannah, GA 31405 (912) 691-7400 Main Office 2206 East View Parkway Conyers, GA 30013-5755 (678) 413-8400
To allow time for your citation to be processed, please wait 3 to 4 weeks for your payment to be put in the system. All citations are subject to a fine. Depending on the agency issuing the citation, the following information may appear on the back of the citation issued to you. FOR FURTHER INFORMATION CALL THE RECORDER’S COURT OF CHATHAM COUNTY (912) 652-7425
IMPORTANT If you intend to enter a plea of “not guilty” to the charge(s) against you, contact the Clerk’s Office at the number listed above. You will be assigned a bench trial date different from the date indicated on the front of this citation.
If you wish to waive your right to a hearing and enter a plea of “guilty”, you may pay your fine, in full, by appearing at or mailing your money order/cashiers check made payable to Recorder’s Court to the address below or pay online at savannahga.gov. Be sure to include your citation with your payment. Call the Clerk’s Office or visit the court’s website (www.savannahga.gov) to determine the amount of the fine. The Recorder's Court of Chatham County Attention: Cashier 133 Montgomery Street Savannah, GA 31401 You may pay your fine between the hours of 8:15 A.M. and 4:45 P.M., Monday-Friday. No credit cards will be taken after 4:00 pm.
If you wish to appear in court to enter a plea of “guilty” or “no contest” to the charge(s) against you, appear in court on the date and time shown on the front of the citation. If you enter a plea of “not guilty” at this hearing, your case will be assigned to a trial calendar and you will be asked to return to court on the trial date.
PURSUANT TO GEORGIA CODE 17-6-11, IF YOU HAVE BEEN ISSUED A COURT SUMMONS AND FAIL TO APPEAR TO ANSWER TO THE CHARGE, A WARRANT WILL BE ISSUED FOR YOUR ARREST AND/OR YOUR DRIVER’S LICENSE SHALL BE SUSPENDED BY THE GEORGIA DEPARTMENT OF PUBLIC SAFETY. THE FOLLOWING OFFENSES REQUIRE A MANDATORY COURT APPEARANCE1. No Insurance (if unable to provide proof prior to court date).2. Driving under the influence of alcohol/ drugs.3. No license, Driving on a suspended or revoked license.4. Failure to report an accident.5. Hit and run or leaving the scene of an accident.6. Using vehicle in fleeing or attempting to elude an officer.7. Racing.8. Reckless driving, aggressive driving or laying drag.9. Fraudulent or fictitious use of driver’s license or fraudulently obtaining a driver’s license.10. Homicide or feticide by vehicle.11. Homicide or serious injury by interfering with a traffic control device or railroad sign/signal.12. Serious injury by vehicle.13. Any felony in which a vehicle is used.14. Suspended registration.15. Striking an unattended vehicle.16. Speeding: 35 miles or over or if in a school or work zone 30 miles and over
THE GEORGIA DEPARTMENT OF MOTOR VEHICLE SAFETY IS RESPONSIBLE FOR THE ISSUANCE AND/OR SUSPENSION OF A PERSON'S DRIVING PRIVILEGES. IF YOU HAVE REASON TO BELIEVE THAT YOUR LICENSE HAS BEEN SUSPENDED BY THE DEPARTMENT OF PUBLIC SAFETY AS A RESULT OF A TRAFFIC CONVICTION AND/OR FAILURE-TO-APPEAR, YOU WILL NEED TO PROVIDE THE COURT WITH SOME AND POSSIBLY ALL OF THE FOLLOWING INFORMATION:
CITATION NUMBER TO OBTAIN THIS INFORMATION, YOU SHOULD CALL THE DEPARTMENT OF MOTOR VEHICLE SAFETY. (678) 413-8400
#1 PET or PETE (polyethylene terephthalate) - Soft drink cans; mouthwash, water, and beer bottles; peanut butter containers. - Salad and vegetable oil containers; food jars.#2 HDPE (high density polyethylene) - Milk jugs; juice bottles; bleach, detergent, and household cleaner bottles. - Oil bottles; shampoo bottles; butter and yogurt tubs; toys. #3 Vinyl or PVC - Window cleaner and detergent bottles; cooking oil bottles; garbage cans.#4 LDPE (low density polythylene) - Food storage containers; squeezable bottles; dry cleaning and shopping bags.#5 PP (polypropylene) - Some yougurt containers; syrup bottles; ketchup bottles; caps; medicine bottles.#6 PS (polystyrene) - Meat trays; egg cartons; aspirin bottles; some food containers; CD cases; toys. - Clean food trays, plastic cups, throwaway utensils, plastic (NO STYROFOAM). #7 Miscellanious - Plastic containers, plates, and utensils; 3 and 5 gallon water bottles. - Aluminum, tin or steel cans; paper; newspaper; magazines; junk mail. - Glass; dry cardboard (boxes must be broken down).
Carton RecyclingShelf stable cartons - Juice; milk; soy and grain milk; soup and broth; wine.Refrigerated cartons - Milk; juice; cream; egg substitutes; soy and grain milk.
Yes, you can pay your water bill at savannahga.gov/utilitypay. Please have a copy of your latest bill handy when making your payment.
Please visit the How to Set Up Water Service web page for information on how to begin your water service.
Some check cashing businesses and online payment services accept payments for City accounts, however, these payments are mailed in or hand-delivered to our office and not posted until received by our staff. We recommend using the City's online payment portal for utility bills, www.savannahga.gov/utilitypay.
On June 22, 2018, the City of Savannah removed the bar card requirement from the Alcoholic Beverage Ordinance. However, employees are still required to have server training. Employers are encouraged to comply with their insurance requirements which may have other provisions regarding background checks for employees serving alcoholic beverages.
Licensed Alcohol Caterers (Class A), Retail Consumption Dealers-on premise consumption (Class C), and Class H (Samples) are required to have their employees complete server training requirements.
Employees required to complete server training include managers, servers, bartenders, doorpersons, or any other employee with the responsibility for serving, mixing or dispensing alcoholic beverages for on-premises consumption.
The City is requiring that Licensed Alcohol Caterers (Class A), Retail Consumption Dealers on premise consumption (Class C), and Class H (Samples) have server training completed on or before September 15, 2018.
After July 15, 2018, any new employee will need to complete the training no later than seven days after starting employment.
Server training certification will be valid for two years. Employees will have to renew their server training no less than 30 days prior to expiration.
There are several local and national providers of safe serving training. Training shall, at a minimum, include alcohol awareness training. Additional required topics may be identified by the City of Savannah City Manager. If your organization requires assistance in identifying safe serving training agencies, please contact the City of Savannah Revenue Department.
If you have bar card that is not expired, it will satisfy the server training requirement. However, you will have to complete server training no less than 30 days prior to the expiration of your bar card.
Employers must maintain on their premise proof that their employees have server training, generally found in the form of a certificate from the trainer. The proof of completion may be a copy or photo, as long as it is legible and not expired. Proof of completion must include the training date.
Current law permits the sale of alcoholic beverages beginning at 12:30 p.m. on Sundays through 2 a.m. on Monday mornings.
Extending Sunday Sales
On November 6, 2018, the City of Savannah will have a question on the 2018 General Election Ballot asking voters if they would like to extend Sunday hours for alcohol consumption on premises. The question will read:Shall the governing authority of THE CITY OF SAVANNAH be authorized to permit and regulate Sunday sales of distilled spirits or alcoholic beverages for beverage purposes by the drink from 11:00 A.M. to 12:30 P.M.” ( ) YES ( ) NOIf approved by residents in the City of Savannah, the new time will go into effect on January 1, 2019.
If you have any questions, please feel free to the Revenue Department’s Business Tax and Alcohol Licensing Division at 912-651-6450 or email@example.com .
Follow link -> 2019 Sanitation Service Guide
Yes. Savannah firefighters will install free smoke alarms and free batteries for Savannah residents. Rental properties are excluded. Having a working smoke alarm in each level of your home will alert you in the event of a fire, providing you with extra time to escape. Savannah Fire wants to help protect you from fire by installing free smoke alarms and providing a free home fire safety survey. Home fire safety surveys help residents discover potential fire hazards in their homes. If you or a loved one live in Savannah and need assistance with home fire safety, please call 651-6756.
Yes. Free blood pressure checks are conducted at all Savannah Fire stations whenever firefighters are present. Look for a free blood pressure check sign out front.
Savannah Fire also conducts blood pressure checks at senior citizens centers, churches and community centers. Contact the Public Information Office at 912-644-5957 to schedule blood pressure checks for your community group.
High blood pressure can lead to devastating consequences, such as stroke, heart failure, heart attack, vision loss, and kidney disease. However, high blood pressure typically has no symptoms. The only way to know if your blood pressure is high is to have it regularly checked. Stop by your neighborhood fire station for a blood pressure check. If you are in an emergency situation call 911:
535 E. 63rd St.
5 Skyline Dr.
121 E. Oglethorpe Ave.
2401 Augusta Ave.
10 W. 32nd St.912-234-7522
3000 Liberty Pkwy.
6902 Sallie Mood Dr.
Station 82824 Bee Rd.
2235 Capital St.
13710 Coffee Bluff Rd.
11844 Apache Ave.
1205 Bradley Blvd.
11 McKenna Dr.
480 Highlands Blvd.912-748-0870
740 Chevis Rd.
Yes. As part of our focus on public fire safety education, we are happy to participate in your school or community event. We are proud of our profession, tools and apparatus. Firefighters provide lifesaving fire safety information sessions for all ages and allow groups to explore the equipment used in emergency situations. Please contact the Savannah Fire Public Information Office at (912) 644-5957 to schedule a station tour, fire safety demonstration or apparatus display.
Savannah Fire's Public Safety Education Program is a free public service available to school, community and public events. We do not make appearances at birthday parties and business promotions.
Yes. As part of our Public Fire Safety Education Program, we are happy to have your group tour any of our fire stations. Please contact the Savannah Fire Public Information Office at 912 -644-5957 to schedule your free fire station tour.
Virtually all U.S. insurers of homes and business property use ISO's Public Protection Classifications in calculating premiums. In general, the price of fire insurance in a community with a good PPC is substantially lower than in a community with a poor PPC, assuming all other factors are equal.
Click on a project point on the map. A pop-up with project specific information will come up. Scroll on the right to see project name, picture, description, status, category, number, and council district.
Anyone other than the property owner is required to pay a deposit to start service. The deposit amount is based on the size of the meter on the property, not credit.
When you close your account and are not transferring service to another location in the City of Savannah, the deposit is applied towards your final bill. If there is any portion of the deposit remaining, a refund check will be processed and mailed to the forwarding address provided.
Yes, visit www.savannahga.gov/utilitypay to pay your bill online. You must have your account number and barcode.
YES, you are responsible for paying your balance. You must pay any past due balances on old or existing accounts prior to re-establishing services at the same address or starting service at a new location. Failure to pay may result in collections action.
Low income seniors and disabled residents should review the Help to Our Community web page for information on that discount program.
Additionally, throughout the area there are agencies that may provide services to members of the community experiencing hardships. With the help of counseling and advocacy programs, citizens are able to connect with the assistance that is needed. Due to limited funding and eligibility requirements, program acceptance is not guaranteed. Please refer to our listing of Local Resources for Utility Bill Assistance.
Your bill is due 20 days after it is billed.
To learn more about your bill's life cycle and how to avoid delinquency, please visit our Avoid Late Fees, Penalties, & Service Shut-Off page.
Your account is a part of a billing cycle. We bill approximately 10,000 customers per month. Each billing is processed when all of the meters in your cycle are completely read. Holidays, weekends and unforeseen acts that impact the ability to read meters, such as inclement weather, make it impossible to read your meter on the same exact day. This means your bill will not be issued on the same day every other month.
Bills are issued bi-monthly. If you are not receiving bills, please contact Customer Service at 912-651-6460 to verify your mailing address and balance.
The barcode is located on the return stub of your bill, directly below your account number. The bar code will remain the same as long you have an account at the same address. A new barcode is issued when you transfer service to a new address.
For trash pickup schedules, please visit the Sanitation website or contact the Sanitation Department at 912-651-6579.
Yes, the Help to Our Community (H2OC) program provides a discount to low income seniors and disabled residents. Learn more on our webpage for H2OC.
All turn on services are the next business day, excluding holidays and weekends. Please ensure that all faucets in the home are turned to the “off position.” If a meter is being reinstalled, this may take up to two (2) business days.
Meters are read bi-monthly by meter readers throughout the year.
The majority of our meters read like an odometer. Please refer to our video on How to Read Your Water Bill and Meter.
We attempt to read every meter bi-monthly. In the event usage is estimated, you will be notified with a message on the bill stating “UNABLE TO READER METER, ESTIMATED BASED ON PRIOR USAGE.” The most common reason a meter will not be read is dog in yard, car over meter, locked gate, box full of water, overgrown brush or snake or wasp nest in box. If you receive an estimated bill please contact Customer Service at 912-651-6460 who will arrange for an actual meter reading. A revised Adjusted Bill will be issued once an actual meter reading is obtained.
The City of Savannah bills bi-monthly so it’s best to compare your usage to the same period from the prior year, if available. Some habits change depending on the season. Between the dates listed on your last bill, did you do any of the following:
If you cannot determine unusual water usage in your household, you may have a leak.
Not necessarily. Most water meters are located in the low lying areas and retain water sometimes from rain or an irrigation system. Please contact Customer Service at 912-651-6460 to arrange for a meter inspection.
Most leaks are easy to detect and fix. All you do is check, twist, and replace:
Check for leaks. Look for dripping faucets, showerheads and sprinklers. Check for toilets with silent leaks by putting a few drops of food coloring into the tank, waiting 15 minutes, and seeing if color appears in the bowl before you flush.
Twist and tighten hose and pipe connections. To save water without a noticeable difference in flow in your bathroom, twist on a Water Sense-labeled faucet aerator.
Replace the fixture if necessary. Look for Water Sense-labeled models, which are independently certified to use 20 percent less water and perform as well as or better than standard models.
Yes, in the event a customer receives an abnormally high billing as a result of a loss caused by leak, a Courtesy Leak Adjustment may be granted on up to two bills impacted after a repair is made. Please refer to our Water and/or Sewer Leak Adjustment Form and Policy for more information.
No, unless a pool repair is made. Please refer to our Water and/or Sewer Leak Adjustment Form and Policy for more information.
The cut off period will begin 38 days after the bill date.
Bill Life Cycle
$5 or 10% (whichever is greater)
Yes, all delinquent accounts are assessed a late fee. Payment arrangements are designed to give you more time to pay a delinquent balance without being disconnected.
Please refer to our Payment Arrangement page for more information.
Reconnection of service is done the next business day after we receive payment.
For information related to signs within a Historic District, please contact the Metropolitan Planning Commission at 912-651-1440. Sign Dimensional Standards