Why is my usage estimated?

We attempt to read every meter bi-monthly. In the event usage is estimated, you will be notified with a message on the bill stating “UNABLE TO READER METER, ESTIMATED BASED ON PRIOR USAGE.”  The most common reason a meter will not be read is dog in yard, car over meter, locked gate, box full of water, overgrown brush or snake or wasp nest in box.  If you receive an estimated bill please contact Customer Service at 912-651-6460 who will arrange for an actual meter reading. A revised Adjusted Bill will be issued once an actual meter reading is obtained.

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1. Can I pay my bill online?
2. I have a balance on my account but I am moving. Do I need to pay this balance?
3. I need help paying my water bill. Where can I find assistance?
4. What is my due date?
5. Why can’t I receive my bill on the same day every other month?
6. I haven’t gotten a bill, why is that?
7. Where is my bar code on my bill and will this number remain the same?
8. When will my trash be picked up?
9. Do you offer any bill discounts?
10. When will my water be turned on?
11. How often is my meter read?
12. How do you read the water meter?
13. Why is my usage estimated?
14. My bill seems high, why is that?
15. My meter box is full of water. Do I have a leak?
16. How can I determine if I have a leak?
17. Do you offer bill adjustment when someone has had a leak?
18. Do you offer bill adjustment on sewer charges for filling a swimming pool?
19. What is a "back-bill"?
20. When will my account be subject to water service shut-off for delinquency?
21. I made a payment arrangement; will I still be charged a late penalty?
22. How much of my past-due balance must I pay to start a payment arrangement?
23. My service was disconnected and I made the required payment. When will my water be turned back on?