Does the Sav311 Mobile App cost anything to use?

The SAV311 mobile app is free. Please note that in the absence of a Wi-Fi connection, the application uses your cellular network connection to submit requests. Please check with your carrier to see if you will be charged for usage. 

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1. What is 311?
2. Who can call 311?
3. When can I call 311?
4. Why 311?
5. Can I call 311 from my cell phone?
6. Can I submit anonymous service requests?
7. How can I track my existing service request?
8. Does the Sav311 Mobile App cost anything to use?
9. What if I did not find what I was looking for and have additional questions or feedback?