How can I track my existing service request?

You can track your service request on the City of Savannah’s online 311 portal or via the SAV311 mobile app. You will need to know the service request number. We encourage users to create an account as there are many benefits associated to it, such as eliminating the need to re-enter your contact information each time you submit a request and you can easily track the status and view the history of your requests.

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1. What is 311?
2. Who can call 311?
3. When can I call 311?
4. Why 311?
5. Can I call 311 from my cell phone?
6. Can I submit anonymous service requests?
7. How can I track my existing service request?
8. Does the Sav311 Mobile App cost anything to use?
9. What if I did not find what I was looking for and have additional questions or feedback?