COVID-19 Updates from the City of Savannah Revenue Department
Revenue Department Lobby Services Now Open Regular Hours
As of Monday, June 7 the City of Savannah Revenue Department has reopened its lobby services to the public for our regular hours, 8:15 to 5 p.m. Monday-Friday. Anyone entering the building will be required to wear a face mask and have their temperature checked.
Delinquency Enforcement & Water Service Shut-offs
Water service shut-offs* and the assessment of penalties for late payment of utilities bills remain suspended at this time. Customers are reminded that this temporary measure does not relieve them of their responsibility to pay their bill. If residents are having difficulty paying their bill, they are asked to call the City to set up a payment plan.
*The City is cutting off service in cases of tampering with a water meter, returned checks, theft of service, and when water usage is detected at a location without an active utilities account.
Additionally, to encourage our customers to make online payments, the City is currently absorbing the $3.50 fee to pay utility bills by credit card. Please note this is a temporary measure.
We’ll Keep You Informed
The Revenue department will continue to communicate actively with its customers through the City’s website, traditional media, and social media. To subscribe to the e-newsletter for utilities customers, please click here.
City of Savannah Revenue Department Payment & Communication Options
Overnight Mail: City of Savannah Revenue Department, 305 Fahm St., Savannah, GA 31401
City Utilities Customer Service
- Phone: (912) 651-6460
- Online Customer Service Form: www.savannahga.gov/customercontact
- Pay utility bills online: www.savannahga.gov/utilitypay
- Regular Mail: Utility Services, Revenue Department, P.O. Box 1968, Savannah, GA 31402
Business Tax & Alcohol License Unit
- Phone: (912) 651-6445
- Customer Service Email: email@example.com
- Regular Mail: Business Tax & Alcohol License Unit, Revenue Department, P.O. Box 1228, Savannah, GA 31402
Property Tax Unit