COVID-19 Information From the City of Savannah Revenue Department
Revenue Department Lobby Closed & In-Person Customer Service Suspended
In an effort to comply with the current national guidelines on physical distancing to help limit the spread of COVID-19, the City of Savannah Revenue Department has temporarily closed its lobby at 305 Fahm St. and suspended in-person customer service. While walk-in traffic will not be allowed, staff will be available to serve customers by telephone and through email during regular business hours on issues related to utilities, cashiering, property taxes, business taxes and alcohol licensure.
The $3.50 online transaction fee for utility bill payments is being temporarily absorbed by the City to encourage usage.
The City will continue to accept utility bill, property tax and other payments through the City website, through mail, and utilizing the drop boxes at the Revenue Department’s office at 305 Fahm St.
Self-Service Station Now Available
In addition to our curbside drop box located at the west end of our building (Coastal Georgia Center parking lot side), there is now a self-service station with another drop box (pictured below) located at the entrance to our offices. The self-service station has our most commonly requested forms in case you’re unable to print them from home. You can complete your forms, attach any necessary documentation and payment (check or money order only) and place in the drop box. Please remember to put any relevant account numbers on your payment and secure everything in an envelope.
Please note, this self service station is only available during our normal business hours (Monday-Friday, 8:15 a.m. to 5 p.m.). After-hours payments and form submissions should be put inside the curbside drop box.
Water Service Shut-offs
Water service shut-offs* and the assessment of penalties for late payment of utilities bills will remain suspended until the City enters Phase 3 of the Safer Services Reopening Plan. Customers are reminded that this temporary measure does not relieve them of their responsibility to pay their bill. If residents are having difficulty paying their bill, they are asked to call the City to set up a payment plan.
*The City is cutting off service in cases of tampering with a water meter, returned checks, theft of service, and when water usage is detected at a location without an active utilities account.
Assistance With Utility Bills
If you've experienced loss of income due to COVID-19 and are a resident of the city of Savannah who is having trouble paying their utility bills, CARES Act funding could be available to help. Call the United Way at 211, Monday through Friday from 8:30 a.m. to 5 p.m. for more information. Apply online at: www.savannahga.gov/caresact. Must be a city of Savannah resident to qualify.
We’ll Keep You Informed
The Revenue department will continue to communicate actively with its customers through the City’s website, traditional media, and social media. To subscribe to the e-newsletter for utilities customers, please click here.
City of Savannah Revenue Department Payment & Communication Options
Overnight Mail: City of Savannah Revenue Department, 305 Fahm St., Savannah, GA 31401
City Utilities Customer Service
- Phone: (912) 651-6460
- Online Customer Service Form: www.savannahga.gov/customercontact
- Pay utility bills online: www.savannahga.gov/utilitypay
- Regular Mail: Utility Services, Revenue Department, P.O. Box 1968, Savannah, GA 31402
Business Tax & Alcohol License Unit
- Phone: (912) 651-6445
- Customer Service Email: firstname.lastname@example.org
- Regular Mail: Business Tax & Alcohol License Unit, Revenue Department, P.O. Box 1228, Savannah, GA 31402
Property Tax Unit
- Phone: (912) 651-6455
- Online Property Tax Customer Service Form: www.savannahga.gov/propertytaxcontact
- Online Property Tax Payments: www.savannahga.gov/propertytax
- Regular Mail: Property Tax Unit, Revenue Department, P.O. Box 1228, Savannah, GA 31402
COVID-19 Information & Resources
For more information on local preparedness and response to COVID-19, visit the Coastal Health District website: https://www.gachd.org/emergency-prep/covid-19-preparedness-response/
The CDC has an excellent website with updates and resources for you and your family: https://www.cdc.gov/coronavirus/2019-ncov/index.html