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Online Utility Bill Payment
tapwater.jpgWhen will I be able to pay my water bill online?

It’s coming! Customers should be able to pay their water, sewer, and sanitation bills online beginning in early 2016. On the October 1, 2015 City Council Meeting Agenda is a contract with vendor Paymentus to implement an electronic billing and payment system.

The City has been working on allowing online payments since the early 2000s, but first we had to change a lot of back-end systems. In 2008, we acquired a new revenue management system to fully modernize our billing processes, as the old system had become highly antiquated and did not support integration with online payments.

We began offering online payment of property taxes a few years ago (get to it HERE). As most of us know, you can also pay those pesky parking and red light camera tickets online HERE. The final phase of this conversion process was utility billing, which is the most complex, as it involves the largest number of customers and most complex process of transition.

For utility billing, about 75,000 accounts have to be ported over to the new software. The new software also required extensive customization. Staff members from Auditing, Information Technology, Revenue, Water Distribution and Sanitation have worked on the implementation of the new system for utility billing. Staff training on utility billing with the new system began in September of 2015 and will continue through the end of the year.

Internally, the new system will offer more robust search and data accessibility, allowing staff to track accounts with greater ease and flexibility. The new bills generated by the system will also offer a greater level of detail to customers about their usage and consumption rates.

Can’t wait for online utility payments? Set up an automatic draft from your checking account, a service we’ve offered for years. That way you don’t have to worry about paying this bill on time! Learn more and fill out your information HERE!