Goal: A City where interment sites and services are available in a park-like setting.
Objectives:
- To improve the customer satisfaction rating for interment services on a scale of 1 to 5 where 1.0 is very unsatisfied, 2.0 is unsatisfied, 3.0 is no opinion, 4.0 is satisfied, and 5.0 is very satisfied.
- To improve the aesthetic rating in each cemetery on a scale of 1 to 4, where 1.0 is well-groomed, 2.0 is a general appearance of care, 3.0 is slightly irregular and 4.0 is a ragged appearance.
- To increase cemetery lot sales by 1 lot.
- To increase niche sales by 1 niche.
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